Hybrid Specialist Sales Front Desk

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Hyatt Vacation Ownership in Escondido, CA is seeking a guest relations professional to greet guests for scheduled sales presentations and provide general information at the gallery. You will ensure guest comfort, offer refreshments, and help assign guests to Sales Executives while tracking tours and leads.

You will manage tour availability, update reports, reconcile leads, and communicate updates to the Front Desk and Marketing Executives.

Qualifications

• Excellent guest service and communication skills.
• Ability to coordinate tours and assist guests efficiently.
• Professional appearance and demeanor in a hospitality setting.

Responsibilities

• Meet and greet guests for scheduled sales presentations or info at the gallery.
• Ensure guests are comfortable and offer refreshments while they wait.
• Assign guests to Sales Executives and track tour rotations.
• Reward premiums to guests after presentations and monitor delivery.
• Maintain neat, stocked common areas in the gallery.
• Input and manage all direct tours and wave availability; reschedules/cancellations.
• Reconcile leads in the computer system and inform Front Desk/Executives.
• Contact preview package customers by telephone and confirm details.
• Provide personal planning services (dining, golf, activities) as needed.
• Ensure compliance with policies and protect company assets.

Skills

Guest services

Hospitality

Communication

Sales

Job description

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Assign guests to proper Sales Executive and track and update reports regarding line rotation.
• Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
• Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
• Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
• Ensure all package and direct tour leads are reconciled in computer system.
• Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
• Contact preview package customer via telephone.
• Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
• Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
• Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested. ($20.05 Hourly Rate)

Position Summary

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Assign guests to proper Sales Executive and track and update reports regarding line rotation.
• Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
• Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
• Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
• Ensure all package and direct tour leads are reconciled in computer system.
• Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
• Contact preview package customer via telephone.
• Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
• Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
• Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested. ($20.05 Hourly Rate)

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.