Hybrid Software Tester — Government Systems

Kardow; Alexandria (VA); Hybrid; USD 90,000 - 112,000; Full time

Job summary

GovCIO is seeking a Software Tester to support a critical USCG system, applying expert-level software testing and verification across virtual, remote, and physical environments. You will troubleshoot, validate patches, and maintain testing documentation while collaborating with vendors for Tier 4 support.

Qualified candidates will have extensive hands-on testing experience, proficiency with ServiceNow and ACAS, and the ability to track metrics against SLAs and KPIs in a hybrid Alexandria, VA

Qualifications

• Expert-level software testing and validation experience.
• Experience testing patches, updates, and OS upgrades.
• Remote server/workstation testing administration experience.
• Troubleshoot and resolve defects in software applications.
• Track defects using enterprise tracking systems (e.g., ServiceNow).
• Staging and deploying software baselines on test workstations.
• Coordinate with outside vendors for Tier 4 support.
• Track SLAs and KPIs in reporting.
• Familiar with ACAS and ServiceNow workflows.
• Create and edit Work Instruction Guides.

Responsibilities

• Verify system performance across virtual, remote, and workstation platforms.
• Ensure IT environments are thoroughly evaluated during testing.
• Test and validate software patches, updates, and upgrades.
• Troubleshoot defects and provide remote testing support.
• Assist with organizational relocations and system moves.
• Document testing activities and service requests from start to finish.
• Stage, configure, test, and dismantle test workstations and equipment.
• Escalate to Tier 3 and collaborate with vendors for Tier 4 support.
• Share QA knowledge and testing guidance with junior staff.
• Report performance metrics against SLAs and KPIs.

Skills

Software testing

Remote testing

Defect tracking

PowerShell

Troubleshooting

Vendor coordination

Metrics reporting

QA processes

Education

High School diploma

Tools

ServiceNow

ACAS

Job description

GovCIO is seeking a Software Tester to support a critical USCG system, applying expert-level software testing and verification across virtual, remote, and physical environments. You will troubleshoot, validate patches, and maintain testing documentation while collaborating with vendors for Tier 4 support.

Qualified candidates will have extensive hands-on testing experience, proficiency with ServiceNow and ACAS, and the ability to track metrics against SLAs and KPIs in a hybrid Alexandria, VA