Hybrid Software Support Specialist — SQL & Documentation Pro

Priority Dispatch Corp.; Salt Lake City (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

PTO

Job summary

Priority Dispatch Corp. is seeking a Software Support Specialist in Salt Lake City, UT, offering a hybrid work model with benefits including health, dental, vision, and 401(k) matching. The role focuses on supporting Priority Dispatch, IAED, and PSI products, resolving issues, and expanding product knowledge.

The position requires 1–2 years in technical/software support and strong communication. The candidate will handle client inquiries via phone, email, and chat, create and update knowledge

Qualifications

• 1–2 years in technical support or software support required.
• Experience creating support documentation is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to client support requests via phone, email, and chat.
• Use CRM to track and update client issues.
• Provide expert SQL-related assistance to customers.
• Collaborate with development team on product enhancements.
• Create and update documentation throughout the support process.

Skills

Technical writing

SQL knowledge

Customer support

Communication

Databases

Tools

SQL Server

Microsoft Office

CRM systems

Job description

Priority Dispatch Corp. is seeking a Software Support Specialist in Salt Lake City, UT, offering a hybrid work model with benefits including health, dental, vision, and 401(k) matching. The role focuses on supporting Priority Dispatch, IAED, and PSI products, resolving issues, and expanding product knowledge.

The position requires 1–2 years in technical/software support and strong communication. The candidate will handle client inquiries via phone, email, and chat, create and update knowledge