Hybrid Software Support Intern (Part-Time)

PCS Software Inc

Houston (TX)

Hybrid

USD 23,419 - 31,684

Part time

14 days+

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Job summary

PCS Software, Inc. is seeking a part-time Software Support Intern to join our fast-growing team in Houston, Texas. The role requires 20-25 hours per week with a hybrid schedule: onsite Wednesday and Thursday, and remote other days after training.

Local transportation to the west side of Houston is required. Training occurs during daytime hours on Wednesdays and Thursdays, with flexible shifts around school schedules between 7 a.m. and 7 p.m., and on-call duties as needed.

Qualifications

Experience troubleshooting technical software problems for end users.
Ability to communicate effectively with customers to understand and document requirements.
Experience remotely training end users on new software package basic capabilities.
Experience with high-volume calls and chats in a help desk, network operations, or call center environment.
Experience working in a team of 5-10 team members within a customer facing support organization.

Responsibilities

Assist customers with the proper use of the PCS proprietary platform via phone conversations or email responses to their questions or issues.
Troubleshoot end-user Level 1 or Level 2 customer reported software problems utilizing Salesforce as the helpdesk ticket support system.
Participating member of the technical software support team resolving our customer’s general software platform issues while maintaining excellent customer service.
Daily management of help desk tickets with service level agreements (SLA) response time requirements requiring you to interact with clients and end users via email, chat, or phone conversations.
Remain up to date on PCS Software product features.
Work assigned around your school schedule as part of the on-call support team.