Hybrid Service Coordination Supervisor: LTSS Team Lead

UPMC; Pennsylvania, United States, Northern America, Americas; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Community HealthChoices (CHC) seeks a Service Coordinator Supervisor to support the Central region in Pennsylvania. This full-time, hybrid position will guide the LTSS service coordination team, oversee staff performance, and ensure service plans meet program goals.

You will supervise performance, participate in policy development, and coordinate staff training and evaluations to maintain high-quality LTSS operations.

Responsibilities

• Monitors and collects information related to staff and program performance.
• Conducts regularly scheduled team meetings to communicate key information.
• Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
• Recruits, trains and orients new staff and assures that training and education needs of staff are met.
• Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
• Conducts onsite service coordination evaluations
• Participates in the development and implementation of LTSS policies, goal and objectives
• Performs in accordance with system-wide competencies/behaviors.
• Selects, schedules, assigns and evaluates service coordination staff.
• Participates in appropriate department and organization committees.
• Reviews performance against goals and makes recommendations for improvement.
• Participates in service coordination rounds, ICTs and program development.
• Performs other duties as assigned.

Job description

Community HealthChoices (CHC) seeks a Service Coordinator Supervisor to support the Central region in Pennsylvania. This full-time, hybrid position will guide the LTSS service coordination team, oversee staff performance, and ensure service plans meet program goals.

You will supervise performance, participate in policy development, and coordinate staff training and evaluations to maintain high-quality LTSS operations.