CHC Service Coordinator Supervisor (Hybrid)- Central, PA

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Community HealthChoices (CHC) in Pennsylvania is seeking a Service Coordinator Supervisor to support the Central region. This full-time role, hybrid in nature, oversees LTSS staff and service coordination operations, ensuring high-quality care for seniors and individuals with disabilities.

You will lead staff scheduling, training, and performance reviews, participate in policy development, and coordinate with teams to implement service plans and evaluation processes.

Responsibilities

• Monitors and collects information related to staff and program performance.
• Conducts regularly scheduled team meetings to communicate key information.
• Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
• Recruits, trains and orients new staff and assures that training and education needs of staff are met.
• Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
• Conducts onsite service coordination evaluations
• Participates in the development and implementation of LTSS policies, goal and objectives
• Performs in accordance with system-wide competencies/behaviors.
• Selects, schedules, assigns and evaluates service coordination staff.
• Participates in appropriate department and organization committees.
• Reviews performance against goals and makes recommendations for improvement.
• Participates in service coordination rounds, ICTs and program development.
• Performs other duties as assigned.

Job description

Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.

We are seeking a Service Coordinator Supervisor to support the Central region in Pennsylvania. This is a full time position working Monday through daylight areas and will be considered a hybrid position.

Responsibilities:

• Monitors and collects information related to staff and program performance.
• Conducts regularly scheduled team meetings to communicate key information.
• Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
• Recruits, trains and orients new staff and assures that training and education needs of staff are met.
• Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
• Conducts onsite service coordination evaluations
• Participates in the development and implementation of LTSS policies, goal and objectives
• Performs in accordance with system-wide competencies/behaviors.
• Selects, schedules, assigns and evaluates service coordination staff.
• Participates in appropriate department and organization committees.
• Reviews performance against goals and makes recommendations for improvement.
• Participates in service coordination rounds, ICTs and program development.
• Performs other duties as assigned.