Hybrid/Remote Inside Sales – Heavy Equipment

McCann Industries, Inc.; Deutschland; Hybrid; USD 45,000 - 60,000; Full time

Job summary

McCann Industries, Inc. is seeking an Inside Sales Representative to manage customer interactions at the Heavy Equipment dealership. This role focuses on promoting sales of equipment and maintaining relationships with clients while delivering exceptional customer service.

Candidates should possess a Bachelor's degree or equivalent inside sales experience. Proficiency in Microsoft Excel and CRM software is required. The position allows for potential remote or hybrid work, catering to candidates within operational areas of Northern Illinois, Northern Indiana, or Southwest Lower Michigan.

Qualifications

• Bachelor’s degree or 3 to 5 comparable years of inside sales experience required.
• Prior experience in the construction equipment industry is highly desirable.
• Strong mechanical aptitude preferred but not required.

Responsibilities

• Manage daily customer interactions and requests.
• Promote the sale of new, used, and rental equipment through proactive approaches.
• Qualify leads from multiple sources and distribute opportunities to Account Managers.

Skills

Effective communication skills

Identify revenue opportunities

Mechanical aptitude

Education

Bachelor's degree or 3 to 5 years equivalent experience

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

Position:Inside Sales Rep - Heavy Equipment Dealership

Location: Marne, MI

Job Id:116

# of Openings:1

Inside Sales Representative – Heavy Equipment Dealership
Reports To: Vice President - Heavy Equipment Dealership Sales

McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.

What We Do: ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.

How We Do It: We ‘Exceed the Expectations’ of our customers, fellow associates and partners.

Our Shared Values: Integrity, Respect, Reliability & Urgency.

The Inside Sales Representative serves as a key point of contact for the Heavy Equipment dealership, managing daily customer interactions and requests. This role maintains consistent communication with manufacturers’ representatives and customers, delivering exceptional service and ensuring an elevated level of customer satisfaction. The position requires building strong relationships through effective communication, taking ownership of customer issues, and providing timely updates throughout the resolution process. This is an initiative-taking, outbound focused inside sales role.

This role could potentially be remote or hybrid, candidates must live within the McCann Industries area of operations of Northern Illinois, Northern Indiana, or Southwest Lower Michigan to facilitate regular one-on-one meetings. Position will pay base salary of $45k - $60k and is eligible for commission/bonus.

Duties and Responsibilities:

• Promote the sale of new, used, and rental equipment through a strategic and proactive approach, both within and outside the McCann dealer assigned primary responsibility (APR), targeting end-users, other dealers, and wholesalers.
• Drive rental revenue for both heavy and light equipment within and outside the assigned APR.
• Promote company service offerings and support overall sales growth within the assigned territory.
• Qualify leads from multiple sources and distribute opportunities to Account Managers as appropriate.
• Monitor competitor activity and communicate insights to management that may impact the company’s success within the Equipment Division.
• Assist walk-in customers with product inquiries and develop follow-up and closing strategies based on those interactions (applicable for non-remote roles).
• Maintain up-to-date knowledge of all product offerings, policies, and programs.
• Demonstrate an elevated level of sales professionalism through ongoing training, including attendance at Case Construction Equipment and other industry seminars.
• Accurately maintain and update activities, opportunities, accounts, and contacts within CRM software.
• Manage the Case “Journey Center” experience, including lead generation and program discount requests.
• Oversee lead generation efforts from non-Case vendors.
• Perform additional duties as assigned.

Qualifications, and experience:

• Bachelor’s degree or 3 to 5 comparable years of inside sales experience required.
• Strong mechanical aptitude preferred but not required.
• Prior experience in the construction equipment industry is highly desirable.
• Proficiency in Microsoft Excel, Word, and CRM software is required.

Skills and abilities:

• Highly professional and effective communication skills, particularly in both inbound and outbound phone interactions.
• Strong ability to identify revenue opportunities, develop new business, establish new accounts, and strengthen customer relationships.
• Working knowledge of credit policies and procedures, with the ability to obtain customer credit approvals and support the credit department in resolving collection issues.

Physical Requirements: Frequent sitting and walking; use of hands and phone; vision requirements include close, distance and color.

This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.