Hybrid QA & CQI Leader — Child Care Subsidy Programs

State of Washington; Olympia (WA); Hybrid; USD 76,000 - 106,000; Full time

Job summary

The Department of Children, Youth, and Families (DCYF) in Olympia seeks a Management Analyst 5, Quality Assurance Supervisor, to co-manage the CCSP QA/CQI Team and oversee program integrity.

You will supervise nine staff, coordinate across intradepartmental and interagency teams, analyze data, and provide expert guidance on auditing, reporting, and compliance. This hybrid role supports Washington's children and families.

Qualifications

• A Bachelor's degree in business administration, public administration, law, public health, health administration, or a compliance-related field; AND four (4) years of experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management.
• Equivalent combination of education and experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management totaling eight (8) years.
• Five (5) years of professional supervisory experience supervising direct-report employees.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• In addition to those required qualifications: Master’s degree and two (2) years of related experience; knowledge of CCSP practices and reporting.

Responsibilities

• Develop, modify, and maintain processes to ensure program integrity for providers receiving child care subsidy payments.
• Coordinate program integrity activities across intradepartmental and interagency teams.
• Gather and analyze data; develop and maintain complex reports to support decision-making and coordinate work across multiple departments.
• Provide guidance and technical assistance to Quality Assurance staff on auditing and audit calibration.
• Co-lead internal child care subsidy fraud referral, reporting, and tracking activities; maintain referral records and report investigation outcomes from the DSHS Office of Fraud and Accountability.
• Plan, assign, and review staff work; adjust assignments and schedules to maintain appropriate staffing levels and respond to changing workloads.
• Evaluate employee performance, prepare performance appraisals, and identify and address staff training needs.
• Provide coaching and support related to performance, workplace issues, recognition, discipline, and career development.

Skills

Supervisory experience

Data analysis

Auditing

Compliance knowledge

Communication

Education

Bachelor's degree in business administration, public administration, law, public health, health administration, or a compliance-related field

Master’s degree in business administration, public administration, law, public health, health administration, or related field

Job description

The Department of Children, Youth, and Families (DCYF) in Olympia seeks a Management Analyst 5, Quality Assurance Supervisor, to co-manage the CCSP QA/CQI Team and oversee program integrity.

You will supervise nine staff, coordinate across intradepartmental and interagency teams, analyze data, and provide expert guidance on auditing, reporting, and compliance. This hybrid role supports Washington's children and families.