Hybrid Property Damage Claims Adjuster (Phoenix)

Jencap; Phoenix (AZ); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health care coverage

401k plan

Tuition reimbursement

Job summary

Jencap’s MiniCo program in Phoenix, AZ seeks a dynamic Property Damage Claims Adjuster for the Tenant Protection Plan. Hybrid schedule; responsible for evaluating routine property damage claims, analyzing coverage, and delivering exceptional customer service through damage assessment and settlement recommendations.

The role requires 1–3 years’ claims experience, a valid adjuster license or ability to obtain one in 90 days, and strong communication, detail orientation, and decision-making skills.

Qualifications

• High School or equivalent required; bachelor’s degree or equivalent insurance degree preferred.
• 1-3 years of work experience in small personal property claims or property damage claims.
• Active adjuster license or ability to become licensed within 90 days and maintain licensing through CE.
• Strong customer service, communication, and interpersonal skills.
• Ability to analyze information and make independent decisions.
• Understanding of policy language, exclusions, forms/endorsements, and claims handling practices.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review coverage and handle routine personal property damage of tenant property stored in storage facility.
• Review tenant protection plan agreement and determine damage eligibility and settlement recommendations.
• Examine photographs, estimates, repair invoices and other damage-related documents.
• Maintain regular communication with customers regarding status and next steps.
• Settle damages within assigned authority level and under supervisory guidance.
• Meet established performance expectations related to quality, productivity, customer service and timeliness.
• Learn and apply company handling procedures, policies and regulatory requirements.

Skills

Active adjuster license

Customer service

Communication

Analytical thinking

Attention to detail

Organizational skills

Time management

Insurance concepts

Multi-priority handling

Education

High School diploma or equivalent

Bachelor’s degree in insurance or related field preferred

Job description

Jencap’s MiniCo program in Phoenix, AZ seeks a dynamic Property Damage Claims Adjuster for the Tenant Protection Plan. Hybrid schedule; responsible for evaluating routine property damage claims, analyzing coverage, and delivering exceptional customer service through damage assessment and settlement recommendations.

The role requires 1–3 years’ claims experience, a valid adjuster license or ability to obtain one in 90 days, and strong communication, detail orientation, and decision-making skills.