Hybrid Process & Data Analytics Analyst

Wisconsin Public Service Corporation; Chicago, Northern (IL, KY); Hybrid; USD 68,000 - 118,000; Full time

Job summary

WEC Business Services LLC in Chicago, IL seeks a Process Management and Integration Business Analyst to support Customer Service and Operations by analyzing data and bridging IT with business units for the Pragma CAD scheduling, dispatch, and data collection system.

The role involves defining system scope, configuring enhancements, training shop personnel, and delivering documented specifications, testing, and recommendations to solve business problems. Hybrid/remote options apply.

Qualifications

• Bachelor's Degree in Business Administration or Information Systems/Technology, Computer Science, Engineering or related discipline.
• Associate Business Analyst is an entry level postion where experience is preferred.
• Strong analysis, decision making and problem solving skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work as part of a team and interact effectively with others.
• Excellent organizational skills with the ability to balance multiple tasks under time constraints.
• Experience working with project management methodology preferred.
• Proficient in standard office software (MS Excel, Visio, Word).

Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights.
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis.
• Support departmental reporting, metrics, budgets, dashboards, and analytics.
• Make recommendations and present alternatives to address business needs or resolve impediments.
• System configuration and administration.
• Develop functional, process, and system documentation.
• Monitor system and process performance and escalate issues as appropriate.
• Influence, gather, define and document complex business requirements and processes.
• Develop test plan / test cases and coordinate user acceptance testing.
• Lead projects or process improvements.
• Serve as subject matter expert on systems, process, and user/customer impact.
• Prepare business cases and cost/benefit analysis.
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines.
• Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Organizational skills

PM methodology

Education

Bachelor's Degree in Business Administration or Information Systems/Technology, Computer Science, Engineering or related discipline

Tools

MS Excel

Visio

Word

Job description

WEC Business Services LLC in Chicago, IL seeks a Process Management and Integration Business Analyst to support Customer Service and Operations by analyzing data and bridging IT with business units for the Pragma CAD scheduling, dispatch, and data collection system.

The role involves defining system scope, configuring enhancements, training shop personnel, and delivering documented specifications, testing, and recommendations to solve business problems. Hybrid/remote options apply.