Hybrid Patient Services Operations Supervisor

Johnson Johnson; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Johnson & Johnson in Pittsburgh, PA, is seeking an Operations Supervisor to oversee Patient Service Center operations on a hybrid schedule. You will supervise a team, manage onboarding, and drive KPI performance while ensuring HIPAA compliance and high patient satisfaction.

The role requires a Bachelor's in Healthcare Administration or related field and at least 4 years in a call-center environment, with 3 in supervision. Strong leadership and process improvement skills are essential.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management or related field.
• Minimum 4 years working experience with 3 years experience in a supervisory role in a call center environment, ideally within the healthcare industry.
• Strong understanding of call center operations, KPIs, and healthcare regulations.

Responsibilities

• Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service.
• Oversee onboarding of new hires and identify training needs to enhance skills and productivity.
• Monitor KPIs and metrics, conduct performance discussions, and ensure HIPAA compliance.
• Work with partners to develop SOPs and ensure compliance.
• Manage staff scheduling and data quality; improve processes for efficiency.
• Collaborate to create and implement quality assurance measures.

Skills

Leadership

Call Center Operations

CRM Tools

MS Office

Education

Bachelor's degree in Healthcare Administration, Business Management or related field

Tools

CRM software

Call center software

Microsoft Office Suite

Job description

Johnson & Johnson in Pittsburgh, PA, is seeking an Operations Supervisor to oversee Patient Service Center operations on a hybrid schedule. You will supervise a team, manage onboarding, and drive KPI performance while ensuring HIPAA compliance and high patient satisfaction.

The role requires a Bachelor's in Healthcare Administration or related field and at least 4 years in a call-center environment, with 3 in supervision. Strong leadership and process improvement skills are essential.