Healthcare Operations Supervisor - Patient Services (Hybrid)

6296-Patient Service Center LLC Legal Entity; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Johnson & Johnson is seeking an Operations Supervisor to oversee daily Patient Service Center operations in Pittsburgh, PA, on a hybrid schedule. You will lead a team of direct reports, manage onboarding, training, KPIs, and ensure HIPAA compliance and patient satisfaction.

Responsibilities include coaching, scheduling, process improvements, collaboration with cross-functional partners, and delivering timely program metrics.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Management or related field.
• Minimum 4 years in a supervisory role in a call center environment, preferably healthcare.
• Strong knowledge of call center operations, KPIs, and healthcare regulations.

Responsibilities

• Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service.
• Oversee onboarding of new hires and identify training needs.
• Monitor team performance through KPIs and enforce HIPAA compliance.
• Collaborate with partners to create SOPs and improve processes.
• Manage staff scheduling and data quality.
• Handle escalated patient concerns and ensure timely resolutions.

Skills

Leadership

KPIs

Healthcare regulations

CRM tools

Microsoft Office

Education

Bachelor’s degree in Healthcare Administration, Business Management or related field

Tools

Call center software

CRM tools

Microsoft Office Suite

Job description

Johnson & Johnson is seeking an Operations Supervisor to oversee daily Patient Service Center operations in Pittsburgh, PA, on a hybrid schedule. You will lead a team of direct reports, manage onboarding, training, KPIs, and ensure HIPAA compliance and patient satisfaction.

Responsibilities include coaching, scheduling, process improvements, collaboration with cross-functional partners, and delivering timely program metrics.