Hybrid Outbound Logistics Analyst

Doist; Rocklin (CA); Hybrid; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with match

Paid time off

Company holidays

Tuition reimbursement

Professional development

Job summary

SMA America in Rocklin, CA is seeking a Forward Logistics Analyst to manage outbound logistics within the supply chain. This hybrid role partners with 3PL, field service, and internal teams to ensure accurate, timely shipments and KPI reporting.

The ideal candidate has 3+ years in logistics, proficiency with SAP and Salesforce, and strong analytic and communication skills. Onsite work at the Rocklin HQ is required on hybrid days, with a comprehensive benefits package and growth opportunities.

Qualifications

• At least 3 years of experience in a logistics role.
• Knowledge of supply chain functions including procurement, warehousing, and transportation.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Access, and Outlook.
• Proficiency in the English language, both written and verbal.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Ability to work onsite at our Rocklin, CA headquarters on scheduled hybrid days.

Responsibilities

• Manages vendor relationships, monitors outbound shipments, reports on KPIs, and sets expectations with 3PL and service partners.
• Leads vendor meetings and delivers training to SMA service partners on logistics expectations and procedures.
• Collaborates cross functionally with all SMA teams on the execution of agreed procedures and their implementation with partner companies.
• Partners with the Reverse Logistics Analyst and Field Service on annual inventory counts for Field Technicians, Service Technicians, Service Providers, and storage locations, including connexes.
• Works cross functionally with planning, purchasing and transportation, third party logistics partners, the regional competency center, and field service staff on materials pertaining to outbound orders.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, and deliveries, and troubleshoots failures.
• Trains forward logistics coordinators and ensures they have the tools needed to succeed.
• Coordinates and oversees the entry of data in SAP based on Field Service reports in Salesforce, emails, and submitted forms, and analyzes, investigates, and resolves report discrepancies.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Other duties as may be required or assigned.

Skills

Logistics experience

MS Office proficiency

English proficiency

Analytical skills

Interpersonal communication

Problem solving

Onsite work at Rocklin HQ

Education

Bachelor's degree

High school diploma or GED

Tools

SAP

Salesforce

Job description

SMA America in Rocklin, CA is seeking a Forward Logistics Analyst to manage outbound logistics within the supply chain. This hybrid role partners with 3PL, field service, and internal teams to ensure accurate, timely shipments and KPI reporting.

The ideal candidate has 3+ years in logistics, proficiency with SAP and Salesforce, and strong analytic and communication skills. Onsite work at the Rocklin HQ is required on hybrid days, with a comprehensive benefits package and growth opportunities.