Hybrid NA Customer Service Supervisor & Coach

Taleo; Wisconsin; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Graymont is seeking a Customer Service Supervisor to lead a world-class team across North America, driving service excellence and efficient order management.

Reporting to the Customer Service Manager, you will coach CSRs, monitor KPIs, and collaborate with Sales, Quality Assurance, and Logistics to optimize workflows and customer outcomes. Hybrid role across North America, with up to 25% travel and a focus on continuous improvement.

Qualifications

• 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
• Proven ability to coach, mentor and develop a team across multiple locations.
• Strong communication and time-management skills are required.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives across North America.
• Develop and report KPIs to evaluate performance and drive continuous improvement.
• Support and coordinate order-to-cash activities, including dispatch, invoicing, and forecasting.

Skills

Customer Service

Team Leadership

Transportation knowledge

Process Improvement

Tools

JDE Order Management

Cognos

MS Office

Graymont Portal

Job description

Graymont is seeking a Customer Service Supervisor to lead a world-class team across North America, driving service excellence and efficient order management.

Reporting to the Customer Service Manager, you will coach CSRs, monitor KPIs, and collaborate with Sales, Quality Assurance, and Logistics to optimize workflows and customer outcomes. Hybrid role across North America, with up to 25% travel and a focus on continuous improvement.