Customer Service Supervisor - Hybrid Leader, North America

Taleo; Sandy (UT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team across North America, reporting to the Customer Service Manager. You will oversee a team of CSRs across multiple locations to ensure efficient order management, dispatch coordination, issue resolution, and team performance.

The successful candidate demonstrates initiative, strong prioritization, and a continuous improvement mindset in a fast-paced environment that requires

Qualifications

• 5-7 years in Customer Service, Inside Sales and Transportation.
• Experience leading teams across multiple locations.
• Strong knowledge of ERP and reporting tools.

Responsibilities

• Lead, coach, and develop a cross-NA Customer Service team across locations.
• Monitor KPIs, report monthly performance, and drive improvements.
• Collaborate with cross-functional teams to optimize Order-to-Cash processes.

Skills

Customer Service

Leadership

Communication

Time Management

Tools

JDE Order Management

Cognos

MS Office

Graymont Customer Portal

Job description

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team across North America, reporting to the Customer Service Manager. You will oversee a team of CSRs across multiple locations to ensure efficient order management, dispatch coordination, issue resolution, and team performance.

The successful candidate demonstrates initiative, strong prioritization, and a continuous improvement mindset in a fast-paced environment that requires