Hybrid Mortgage & Home Loan Officer – Chicago

MSU Federal Credit Union; Chicago, McHenry (IL, IL); Hybrid; USD 33,000 - 63,000; Full time

Benefits offered by this job

Full benefits

PTO & holidays

Volunteer time off

Job summary

MSU Federal Credit Union in Chicago offers a hybrid Mortgage/Home Loan Officer role focused on guiding members through the mortgage process, conducting thorough interviews, and selecting suitable loan products. You will analyze financial profiles, explain loan options, and ensure compliance while supporting continued member relationships.

The position requires strong interpersonal skills, attention to detail, and collaboration with Realtors and staff to maximize loan closings and referrals.

Qualifications

• High school diploma or equivalent
• College-related courses are desirable, real estate and finance coursework preferred
• Consumer lending background required, home lending experience preferred
• Knowledge of state and federal lending regulations as follows: Truth-in-Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Fair Housing Act, Flood Disaster Act, Real Estate Settlement Procedures Act, Rights to Financial Privacy Act, Home Mortgage Disclosure Act, Frank Dodd Act, and Regulation Z
• NMLS number required in accordance with federal regulations
• Fannie Mae secondary market eligibility required

Responsibilities

• Originates home equity applications after conducting thorough interviews with members to ensure members are informed as to the home equity product and terms that will best fit their needs
• Assists members with mortgage products and applications with the assistance of an experienced Home Loan Officer
• Communicates with members on a regular basis as to the status of their loan application and documents member communication in application processing system
• Communicates with staff and management on a regular basis regarding application issues and/or status of member’s loan application
• Returns e-messages, phone messages and emails from members by the end of the day to ensure clear, concise communication
• Assists members and peers throughout the loan process to maximize loan closings and achieve origination goals
• Identifies and sells products and services, provides personalized financial education to enhance member experience, and achieves individual and departmental goals.
• Resolves member service complaints or errors; expends up to position’s authorized dollar amount of up to $150.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
• Mortgage/Home Loan Officer II: Originates mortgage and home equity applications after conducting thorough interviews with members to ensure members are informed as to the mortgage products and terms that will best fit their needs
• Mortgage/Home Loan Officer II: Communicates with members on a regular basis as to the status of their loan, while also keeping third parties, including Realtors, Builders, Financial Planner, etc. to build relationships and attract home loan referral business

Skills

Interpersonal skills

Interviewing

Customer service

Attention to detail

Regulatory knowledge

NMLS experience

Networking

Mentorship

Time management

Problem solving

Education

High school diploma

Real estate coursework

Finance coursework

NMLS license

Job description

MSU Federal Credit Union in Chicago offers a hybrid Mortgage/Home Loan Officer role focused on guiding members through the mortgage process, conducting thorough interviews, and selecting suitable loan products. You will analyze financial profiles, explain loan options, and ensure compliance while supporting continued member relationships.

The position requires strong interpersonal skills, attention to detail, and collaboration with Realtors and staff to maximize loan closings and referrals.