Hybrid KYC Due Diligence Analyst

M&T Bank; Wilmington (DE); Hybrid; USD 36,000 - 59,000; Full time

Job summary

M&T Bank’s Wilmington Trust COAST team seeks a KYC Due Diligence Analyst to review ongoing client relationships and ensure regulatory compliance. You will research ownership structures, coordinate information requests, and validate records with Relationship Managers and Compliance teams.

The role demands strong written communication, attention to detail, and the ability to manage a high-volume caseload in a fast-paced environment. Hybrid work with two office locations is supported.

Qualifications

• 5+ years of combined higher education and/or relevant work experience.
• Bachelor’s degree.
• 2+ years of experience in banking, financial services, compliance, operations, risk, legal, or a related field.
• Experience with KYC, AML, customer due diligence, onboarding, or regulatory review processes.
• Financial services, banking, wealth management, trust, or institutional client experience.
• Strong written communication skills with the ability to draft concise, professional emails tailored to different audiences.
• Experience managing large caseloads, work queues, or high-volume operational workflows.
• Ability to analyze documentation, research complex information, and make sound business decisions.
• Strong organization and follow-up skills with the ability to manage numerous active cases simultaneously.

Responsibilities

• Conduct ongoing KYC and due diligence reviews for Wealth and Institutional clients.
• Analyze customer information, ownership structures, organizational charts, and account relationships to assess regulatory requirements.
• Identify information gaps and determine documentation required to satisfy compliance standards.
• Prepare, coordinate, and track requests for information needed to complete client reviews.
• Partner with Relationship Managers, Corporate Compliance, and internal stakeholders to validate and update customer information.
• Manage a portfolio of active KYC reviews while ensuring service levels and regulatory deadlines are met.
• Monitor outstanding requests and perform timely follow-up to keep reviews progressing toward completion.
• Review documentation, maintain case records, and accurately document findings and decisions.
• Escalate high-risk, complex, or non-standard situations when appropriate.
• Identify opportunities to improve processes, increase efficiency, and enhance the client experience.
• Ensure adherence to regulatory requirements, risk management standards, and internal controls.

Skills

Strong written communication skills

Attention to detail

Analytical

Organization

Time management

Education

Bachelor’s degree

5+ years of combined higher education and/or relevant work experience

Tools

Microsoft Copilot

Microsoft Word

Microsoft Excel

Job description

M&T Bank’s Wilmington Trust COAST team seeks a KYC Due Diligence Analyst to review ongoing client relationships and ensure regulatory compliance. You will research ownership structures, coordinate information requests, and validate records with Relationship Managers and Compliance teams.

The role demands strong written communication, attention to detail, and the ability to manage a high-volume caseload in a fast-paced environment. Hybrid work with two office locations is supported.