Hybrid Key Account Manager

All Flex Solutions; Minneapolis (MN); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Profit-sharing

Healthcare (medical, dental, vision, &

Job summary

All Flex Solutions in Bloomington, MN, is seeking a Key Account Manager to grow high-value accounts and coordinate cross-functional teams to meet timelines and quality targets. You will manage RFQ/PO to end of life, forecast demand, and communicate programs across engineering, sales, and manufacturing.

The role requires a strong customer focus, 10+ years in large account management, and deep knowledge of ISO 9000, lean manufacturing, and quality concepts. Travel to key customers is expected.

Qualifications

• Bachelor’s Degree in Engineering, Math or Science or equivalent work experience.
• Prefer 5-8 years of product and/or manufacturing experience with flex circuits, flex heaters or circuit board industry related engineering or applied sciences.
• 10+ years of experience managing large (> $1M) accounts
• Knowledge and understanding of concepts, contents and application of ISO 9000 is helpful.
• Working knowledge of manufacturing, production, mechanical and quality concepts and application including Lean Manufacturing, SPC and Total QC.
• Must be a problem solver with an investigative spirit, attention to detail, well organized and the ability to question and work within a team environment.
• Must possess excellent communication skills in the English language - both written and verbal.

Responsibilities

• Key Account Management
• Management of programs from key customers from RFQ/PO to end of life.
• Establishes productive, professional relationships with key personnel in strategic assigned customer accounts
• Quoting/Opportunity review
• Responsible for communicating key customer programs throughout all departments
• Relay VOC back to marketing/engineering for new product capabilities
• Routine reporting on performance/plans/forecasts for key accounts
• Support the Sales Forecasting Process
• Multivariable forecasting
• Based on historical information
• Real-time forecasting
• Interface with customers regarding all aspects of a program.
• Travel to key customers will be required as driven by the program.
• Serve as liaison with All Flex regarding customer issues related to a specific situation.
• Responsible for ensuring the product meets customer timelines, quality expectations, and internal profitability measures.
• Participate in meetings with other Engineers, Area Supervisors, Sales, and other staff relative to application of consolidated knowledge and experience to promptly resolve problems, processes, drawings, design, specifications, materials, quality, etc.
• Respect the confidentiality of company and customer information.

Skills

Account management

Customer relations

Forecasting

Cross-functional comms

Problem solving

Education

Bachelor's degree in Engineering, Math or Science

Tools

ISO 9000 knowledge

Job description

Brief Description

The Key Account Manager is responsible for developing and maintaining the organizations high-value accounts. They will identify key influencers and stakeholders, establish new relationships, and nurture existing relationships with the goal of generating more revenue from our key accounts. This position reports to the Strategic Account Executive. This is a mostly in-office position located in Bloomington, MN.

Responsibilities And Duties

• Key Account Management
• Management of programs from key customers from RFQ/PO to end of life.
• Establishes productive, professional relationships with key personnel in strategic assigned customer accounts
• Quoting/Opportunity review
• Responsible for communicating key customer programs throughout all departments
• Relay VOC back to marketing/engineering for new product capabilities
• Routine reporting on performance/plans/forecasts for key accounts
• Support the Sales Forecasting Process
• Multivariable forecasting
• Based on historical information
• Real-time forecasting
• Interface with customers regarding all aspects of a program.
• Travel to key customers will be required as driven by the program.
• Serve as liaison with All Flex regarding customer issues related to a specific situation.
• Responsible for ensuring the product meets customer timelines, quality expectations, and internal profitability measures.
• Participate in meetings with other Engineers, Area Supervisors, Sales, and other staff relative to application of consolidated knowledge and experience to promptly resolve problems, processes, drawings, design, specifications, materials, quality, etc.
• Respect the confidentiality of company and customer information.

Requirements

• Bachelors' Degree Engineering, Math or Science or equivalent work experience.
• Prefer 5-8 years of product and/or manufacturing experience with flex circuits, flex heaters or circuit board industry related engineering or applied sciences.
• 10+ years of experience managing large (>$1M) accounts
• Knowledge and understanding of concepts, contents and application of ISO 9000 is helpful.
• Working knowledge of manufacturing, production, mechanical and quality concepts and application including Lean Manufacturing, SPC and Total QC.
• Must be a problem solver with an investigative spirit, attention to detail, well organized and the ability to question and work within a team environment.
• Must possess excellent communication skills in the English language - both written and verbal.

Working Conditions

• Work is indoors in a climate-controlled office or in the production area.
• Visits to customers/suppliers may be required on occasion which may involve travel by auto and use of a company vehicle. Some additional travel may be required.
• Work or presence on the plant floor may be exposed to possible hazardous conditions. Proper safety equipment is provided, and its use is mandatory.

Company Expectations

• Perform quality work within deadlines with or without direct supervision
• Is in attendance at work for the hours scheduled, gives advance notice of days away from work, and keeps unscheduled absences to a minimum
• Complete work independently while understanding the necessity for communicating and coordinating work efforts with other co-workers and management
• Understand All Flex’s Quality Policy and implements it in all processes.

We offer a competitive salary in the $100,000 to $120,000 range, based on experience and qualifications, along with annual bonus and profit-sharing opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

All Flex Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as a qualified individual with a disability.