Hybrid Junior CX Strategist: Journey Mapping

The Judge Group; Coppell (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Judge Group is seeking a CX Strategist on a contract basis in the Dallas, TX area. The role centers on applying human-centered design to improve internal technology services, including interviewing employees, mapping journeys, and turning insights into improvements.

Candidates should have 2–4 years in CX or UX research, plus experience with dashboards and workshop facilitation. Hybrid work arrangements available to support collaboration and momentum.

Qualifications

• 2-4 years of experience in CX, UX research, service design, or related field.
• Foundational knowledge of human-centered design and qualitative research methods.
• Experience facilitating or supporting workshops and research sessions.
• Familiarity with survey tools, spreadsheets, and dashboard platforms.

Responsibilities

• Conduct user interviews, surveys, and contextual research to understand employee experiences.
• Apply HCD methods (empathy mapping, affinity diagramming, co-design).
• Support and facilitate journey mapping and service blueprint workshops.
• Develop CX artifacts such as personas, journey maps, and experience summaries.
• Design and manage feedback mechanisms across ETS touchpoints.
• Monitor and analyze feedback data to identify trends and emerging insights.
• Maintain CX dashboards and update visualizations (Excel, Tableau, Power BI, etc.).
• Translate data into clear, actionable insights for diverse audiences.
• Manage CX backlog in Jira; write tickets, track progress, and remove blockers.
• Support sprint/Kanban workflows to maintain momentum.

Skills

CX

UX research

Service design

Tools

Excel

Tableau

Power BI

Jira

Job description

The Judge Group is seeking a CX Strategist on a contract basis in the Dallas, TX area. The role centers on applying human-centered design to improve internal technology services, including interviewing employees, mapping journeys, and turning insights into improvements.

Candidates should have 2–4 years in CX or UX research, plus experience with dashboards and workshop facilitation. Hybrid work arrangements available to support collaboration and momentum.