Hybrid IT Support Analyst II - Desktop & User Help

Aptiv PLC; Walnut Creek, Northern (CA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model for workplace flexib

Comprehensive health, dental, and life

Short and long-term disability

401(k) plan

Flexible time off

Employee assistance program

Learning benefits (LinkedIn Learning)

Job summary

Wind River in Walnut Creek is seeking an Analyst II - Desktop Systems to deliver comprehensive end-user support across the Walnut Creek campus, remote offices, and North America. You will partner with IT teams to troubleshoot desktop, server, and network issues and help keep operations running smoothly.

Responsibilities include installing and configuring Windows, Linux, and macOS desktops, providing Teams and Office 365 support, maintaining documentation, and collaborating on global IT projects.

Qualifications

• 3-5 years of hands‑on desktop support experience, with a solid understanding of network support and systems administration
• Bachelor's degree or equivalent IT certifications
• Proven ability to support a large user base, including troubleshooting and configuration of workstations and peripheral devices
• Strong expertise in Windows and macOS operating systems
• Working knowledge of Microsoft Office 365 and other enterprise desktop productivity tools
• Experience supporting Microsoft Teams features such as webinars and breakout rooms is desirable
• Familiarity with IT service management platforms such as ServiceNow is preferred
• Knowledge of Linux distributions such as Ubuntu or CentOS is a plus
• Strong technical documentation and communication skills
• Self‑motivated and able to work independently with guided supervision while maintaining high-performance standards

Responsibilities

• Install, configure, and troubleshoot desktop systems and workstations across Windows, Linux, and macOS environments
• Provide responsive help desk support, ensuring timely issue resolution and appropriate escalation
• Provide Microsoft Teams conferencing support
• Collaborate with global IT teams to diagnose and resolve technical problems efficiently
• Support global IT projects and take ownership of Walnut Creek-based initiatives as needed
• Develop and document procedures, guidelines, and best practices for end users
• Communicate complex technical concepts clearly to technical and non-technical audiences
• Evaluate and test new hardware and software solutions for the desktop environment
• Deliver user training on standard and specialized applications
• Maintain accountability for issue resolution, customer service, and follow-through
• Build and sustain strong relationships with internal stakeholders and customers

Skills

Desktop support

Windows

macOS

Linux

Office 365

Microsoft Teams

Documentation

Communication

Self-motivation

Education

Bachelor's degree or equivalent IT certifications

Tools

ServiceNow

Job description

Wind River in Walnut Creek is seeking an Analyst II - Desktop Systems to deliver comprehensive end-user support across the Walnut Creek campus, remote offices, and North America. You will partner with IT teams to troubleshoot desktop, server, and network issues and help keep operations running smoothly.

Responsibilities include installing and configuring Windows, Linux, and macOS desktops, providing Teams and Office 365 support, maintaining documentation, and collaborating on global IT projects.