Hybrid IT Service Desk Analyst II - Remote Support

Laveer Engineering; Rock Hill (SC); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Wellness programs

401(k) match

Paid vacations

Flexible work

Educational reimbursement

Recognition program

Employee referrals

Job summary

Westinghouse Electric Co in Rock Hill, SC is seeking a Global IT Service Desk Tier II Analyst to provide remote end-user support, resolve incidents, and meet SLAs. You will handle escalations from Tier I via phone, email, and chat, documenting in the queue and partnering with the Service Delivery Team Lead in a hybrid role.

The role requires an Associate's degree in IT, 3+ years in service desk, and certifications like A+ or HDI; you will work with Windows 11/Office 365/Edge, VPN, AD/Azure

Qualifications

• Associate's degree in information technology.
• 3+ years working experience in a Service Desk role.
• HDI HelpDesk or ITIL Foundations required.
• Experience with Windows OS, iOS and Android.
• Familiarity with browser technology and VOIP systems.

Responsibilities

• Provide remote end-user support and resolve incidents.
• Respond to escalations from Tier I via phone, email, and chat.
• Document and track incidents in the queue to ensure quick resolution.
• Meet Service Desk SLAs and monitor tickets with IT tools.
• Support Active Directory, Azure AD, Intune, VPN and networks.

Skills

Windows OS

IOS & Android

2nd level support

Browser tech

VOIP systems

Education

Associate's degree in information technology

HDI HelpDesk Professional or ITIL Foundations

Network+ Certification

Tools

SAP

EDMS

Document management

Job description

Westinghouse Electric Co in Rock Hill, SC is seeking a Global IT Service Desk Tier II Analyst to provide remote end-user support, resolve incidents, and meet SLAs. You will handle escalations from Tier I via phone, email, and chat, documenting in the queue and partnering with the Service Delivery Team Lead in a hybrid role.

The role requires an Associate's degree in IT, 3+ years in service desk, and certifications like A+ or HDI; you will work with Windows 11/Office 365/Edge, VPN, AD/Azure