Hybrid Insurance Counselor I

Total Renal Care; United States; Híbrido; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

DaVita Rewards

Descripción de la vacante

DaVita is seeking an Insurance Counselor who educates DaVita patients about health insurance options and their implications. The role supports patients in understanding insurance choices and navigating employment and healthcare decisions while addressing their care needs.

Travel to DaVita clinics in Palm Springs and surrounding areas is required up to 3-4x per week with work-from-home days otherwise; bilingual English/Spanish preferred; valid driver’s license required; you will build trust with

Formación

• High School Diploma or equivalent is required.
• Experience with Medicare/Medicaid and commercial plans preferred.
• Basic computer skills and private workspace required; valid driver’s license.
• Bilingual/Spanish speaking preferred.

Responsabilidades

• Conduces patient insurance education within compliance parameters.
• Identifies opportunities to improve the insurance status of patients.
• Provides information to help patients secure insurance coverage and financial assistance.
• Delivers high-level customer service across multiple DaVita facilities.
• Completes insurance assessments and documents education sessions.
• Acts as liaison to resolve insurance issues among patients and staff.
• Builds relationships with field partners to ensure patient support.
• Supports supervisor in meeting objectives and reporting requirements.
• Participates in team meetings and trainings as needed.

Conocimientos

Insurance education

Patient education

Communication skills

Bilingual Spanish

Educación

High School Diploma or equivalent

Herramientas

MS Word

MS Excel

MS PowerPoint

MS Outlook

Descripción del empleo

Posting Date 10/28/2026 601 Hawaii St, El Segundo, California, 90245-4814, United States of America Insurance Counselor

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.

To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.

This role requires travel to our DaVita clinics in Palm Springs and surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options.

Travel and in-person patient support may be up to 3-4x per week, Work from home the other days.

Travel and in-person patient support is required and may be up to 3-4x per week with variability within area based on patient need.

Candidate works from home when not traveling to clinics and must reside in Palm Springs or the surrounding area

Bilingual(English/Spanish) preferred

Candidate must be able to squat, walk, and stand for more than 15 minutes, and must be okay with the sight of blood.

Valid driver's license - Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver's license within the state you are applying to is required, with an acceptable driving record

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
• Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
• Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned

EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

• Full vaccination against COVID-19 or a medical/religious exemption is required.
• High School Diploma or equivalent is required
• This role requires basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job
• Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
• Minimum of two (1) years' experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required Power Point preferred
• Bilingual/Spanish Speaking preferred

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our b