Hybrid HVAC Service Operations Lead - Seattle/Portland

Daikin Applied Americas; Kent (WA); Hybrid; USD 96,000 - 170,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

401K retirement plan

Life insurance

Disability

Paid holidays

Paid time off

Parental leave

Job summary

Daikin Applied Americas seeks a District Operations Manager to lead the Seattle and Portland Service Offices. You will oversee HVAC Technician Service teams, manage safety programs, coordinate project timelines, and support sales through quotations and estimates.

Role requires 6+ years in HVAC, leadership experience, and strong knowledge of HVAC systems. Hybrid work with offices in Kent, WA and Oregon City, OR. Competitive benefits and salary range offered.

Qualifications

• High school diploma or equivalent.
• 6+ years work experience in the commercial HVAC industry or related field.
• Experience leading a team of technicians or employees, with supervisory duties preferred.
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions preferred.
• Success in leading business units.

Responsibilities

• Oversee Technician Service team.
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Support sales through involvement in job quotation and estimation.
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager.
• Establish project timelines and meet with customers to communicate and coordinate project schedule.
• Manage projects, oversee ordering of equipment and material, and assure proper customer signoffs are secured.
• Oversee quotation of call‑in work, transactional sales, and assign Technician work as needed to ensure that quotes are delivered to customers on a timely basis.
• Interface with customer base and establish working relationships to identify additional selling opportunities.
• Ensure maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians.
• Work with the technician team to generate pull‑through service and repair work on existing house accounts.
• Manage Technician job opportunities and lead customer care initiatives.
• Work with Account Managers and District Manager to resolve customer concerns, including customer visits.
• Provide weekly job status, revenue, and warranty recovery reports.

Skills

Leadership

HVAC knowledge

Team leadership

Education

High school diploma or equivalent

Job description

Daikin Applied Americas seeks a District Operations Manager to lead the Seattle and Portland Service Offices. You will oversee HVAC Technician Service teams, manage safety programs, coordinate project timelines, and support sales through quotations and estimates.

Role requires 6+ years in HVAC, leadership experience, and strong knowledge of HVAC systems. Hybrid work with offices in Kent, WA and Oregon City, OR. Competitive benefits and salary range offered.