Hybrid Helpdesk & Community Access Coordinator

The Arc Minnesota; Saint Paul (MN); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off

Flexible schedules

Professional development opportunities

Job summary

The Arc Minnesota, based in Minnesota, is seeking a Helpdesk Coordinator for a full-time, hybrid role. You will assist people with IDD and their families by guiding them through disability services, housing, education, and benefits, offering coaching and referrals.

You will also create plain-language resources and contribute to trainings and community events. Responsibilities include covering Helpdesk shifts, collaborating with the ACE team, developing trainings, and ensuring documentation is

Qualifications

• 1+ years in advocacy, disability services, or customer service.
• Ability to communicate clearly and empathetically.
• Strong written and verbal communication.
• Cultural humility and ability to work with diverse backgrounds.
• Excellent listening and problem-solving skills.
• Able to work independently and across teams.
• Reliable transportation for local travel.
• Microsoft Office proficiency.
• Preferred Salesforce experience.

Responsibilities

• Provide person-centered advocacy, coaching, referrals, and navigation.
• Cover Helpdesk shifts and assist with additional coverage.
• Collaborate with the ACE team and other Arc Minnesota programs.
• Develop and deliver trainings, workshops, and accessible resources.
• Represent The Arc Minnesota at outreach events and resource fairs.
• Maintain accurate documentation, reports, and work plans.
• Stay current on disability policies, community resources, and best practices.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Microsoft Office

Reliability/transportation

Tools

Salesforce

Job description

The Arc Minnesota, based in Minnesota, is seeking a Helpdesk Coordinator for a full-time, hybrid role. You will assist people with IDD and their families by guiding them through disability services, housing, education, and benefits, offering coaching and referrals.

You will also create plain-language resources and contribute to trainings and community events. Responsibilities include covering Helpdesk shifts, collaborating with the ACE team, developing trainings, and ensuring documentation is