Hybrid Healthcare Call Center Representative/Benefits Verification

ZipRecruiter; Franklin (CT); Remote; USD 10,000 - 60,000; Full time

Job summary

A staffing agency is looking for remote Benefits Verification representatives in Franklin, CT. The role involves managing patient prescription information and ensuring compliance with HIPAA regulations. Candidates should have call center experience and a High School Diploma or GED. The position offers opportunities for independent work within a team-focused environment.

Qualifications

• High-Volume call center experience in a fast-paced customer service setting is a plus.
• Knowledge of medical terminology is a plus.
• Ability to function in a high volume, production oriented, time sensitive environment.

Responsibilities

• Provide concise patient and prescription information in accordance with HIPAA.
• Maintain and support the integrity of the Prescription Records.
• Process requested information in the Accounting & Disclosure System.

Skills

High-Volume call center experience

Knowledge of medical terminology

Proficiency in data entry

Microsoft Word and Excel

Attention to detail

Ability to multi-task

Education

High School Diploma or GED

Tools

Microsoft Outlook

Job description

Job Description

A-Line Staffing is looking for multiple REMOTE Benefits Verification reps in Franklin, TN.

Job Description:

Responsible for providing concise patient and prescription information in accordance with HIPAA requirements via various sources. The position maintains and supports the integrity of the Prescription Records to ensure HIPAA compliance when providing Protected Health Information. Also supports Compliance and Persistency Programs. Receive and review customer requests for Protected Health Information from customers, Insurance Companies, Housing Agencies, Attorney's Office, Federal and State agencies, and provide records within their time constraints, all in accordance with HIPAA requirements. Accountable for processing requested information in the Accounting & Disclosure System. Phone support of the Prescription Records and the Compliance 800 numbers-answering customer and requester issues and/or concerns. Email support of the Prescription Records responding to customer and requester emails for prescription records requests and status checks.

Experience:

High-Volume call center experience in a fast-paced customer service setting is a plus. Knowledge of medical terminology is a plus. Ability to function in a high volume, production oriented, time sensitive environment. Ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to multi-task. Proven ability to work independently with minimal supervision. Must be able to function well in a team environment. Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master internal computer applications. The candidate must have a High School Diploma or GED.

If interested, please contact Brad Zidek at 412.823.2500 or by email at [e-mail].

A-Line Staffing is an Equal Opportunity Employer.