Hybrid Healthcare Billing and Customer Experience Leader

Cerner; Seattle (WA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Cerner in Seattle seeks a results-driven Revenue Cycle Manager for a hybrid role, overseeing patient billing and client relations. You will lead a team, drive KPI improvements, and ensure compliant, efficient operations across inbound and outbound calls.

The role requires 5+ years in healthcare revenue cycle with management experience, strong MS Office skills, and experience with EHR systems such as Epic, Cerner, or Meditech. Occasional travel and onsite training apply.

Qualifications

• High school diploma and at least 5 years in healthcare revenue cycle or collections
• At least 5 years of prior management experience
• Proficiency in MS Word, Outlook, Excel, PowerPoint
• Ability to analyze data and reports
• Experience managing workflow and inventory
• Bachelor’s degree preferred
• Certification in one or more EHR systems preferred

Responsibilities

• Supervise a team of patient billing and customer service representatives.
• Maintain relationships with hospital clients and healthcare providers; communicate regularly and support collaboration on accounts.
• Train and balance patient experience while maximizing collections on assigned accounts.
• Manage inventory of accounts receivable and ensure appropriate accounts are presented for billing.
• Ensure staff are trained on SOPs, work expectations, and HIPAA compliance.
• Develop, audit, and update program SOPs annually with Client Experience Management.
• Monitor KPI trends and report to Management and Clients.
• Collaborate with Leadership, Client Experience, and IT to address client needs.
• Handle escalated consumer calls and ensure timely resolution by supervisors.

Skills

Healthcare revenue cycle

Team management

Data analysis

MS Office suite

Communication skills

Education

Bachelor’s degree in business administration

Tools

Epic

Cerner

Meditech

Job description

Cerner in Seattle seeks a results-driven Revenue Cycle Manager for a hybrid role, overseeing patient billing and client relations. You will lead a team, drive KPI improvements, and ensure compliant, efficient operations across inbound and outbound calls.

The role requires 5+ years in healthcare revenue cycle with management experience, strong MS Office skills, and experience with EHR systems such as Epic, Cerner, or Meditech. Occasional travel and onsite training apply.