Hybrid Health Insurance Support & Enrollment Specialist

Aon; Providence (RI); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Discount programs

Job summary

NFP, an Aon company, is seeking a Customer Support Representative to assist the Outside Sales Team with sales and enrollment activities and to handle a wide range of customer and internal requests. The selected candidate will travel to the office full-time for the first six months; after training, the role shifts to a hybrid model.

Responsibilities include handling inquiries, guiding enrollment, and ensuring accurate documentation, with a focus on excellent service and cross-department

Qualifications

• High school diploma required.
• Bachelor's degree preferred or equivalent related work experience.
• Proven administrative and customer service experience.
• Familiarity with insurance and employee benefits is a plus.
• Familiarity with CRM systems; Salesforce is a plus.
• Bilingual preferred.

Responsibilities

• Field incoming calls regarding health insurance and benefits, billing services, and general questions.
• Conduct outbound calls to clients as needed in support of business activities.
• Assist callers with navigating online enrollment portals and billing systems.
• Respond quickly and accurately to customer inquiries with product/process knowledge.
• Advise customers regarding policy and provide benefit information across multi-carrier plans.
• Collaborate with other department representatives to resolve complex inquiries.
• Monitor delegated issues to ensure timely resolution.
• Navigate data entry systems and maintain accurate documentation.

Skills

Communication

Customer service

Professionalism

Multitasking

Attention to detail

Dependability

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Job description

NFP, an Aon company, is seeking a Customer Support Representative to assist the Outside Sales Team with sales and enrollment activities and to handle a wide range of customer and internal requests. The selected candidate will travel to the office full-time for the first six months; after training, the role shifts to a hybrid model.

Responsibilities include handling inquiries, guiding enrollment, and ensuring accurate documentation, with a focus on excellent service and cross-department