Hybrid Global Forwarding Account Manager - Growth Strategy

C.H. Robinson; Iselin (PA); Hybrid; USD 60,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business. You will build trusted relationships, identify opportunities, and deliver strategic logistics solutions to optimize global supply chains while expanding business with C.H.

Robinson. We value in-person collaboration with on-site presence two days a week and flexibility for remote work three days a week, enabling teamwork and

Qualifications

• High school diploma or GED.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% (domestically/internationally).

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs.
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
• Present strategic solutions that increase customer value, expand services, and support long-term account retention.
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.

Skills

Analytical thinking

Data‑driven decisions

Written & verbal communication

Teamwork & independence

Education

Bachelor’s degree

Job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business. You will build trusted relationships, identify opportunities, and deliver strategic logistics solutions to optimize global supply chains while expanding business with C.H.

Robinson. We value in-person collaboration with on-site presence two days a week and flexibility for remote work three days a week, enabling teamwork and