Hybrid Front Desk Agent — Growth, Mentorship & Impact

DigitalWave; Hillsboro (OR); Hybrid; USD 76,000 - 105,000; Full time

Job summary

DigitalWave, based in Hillsboro, OR, seeks a Front Desk Agent to own continuous learning and to contribute to the company’s strategic voice. The mid-level role rewards what you’ve built in Attention Management, with a salary range and a strong customer-focus at the core of daily tasks.

The position emphasizes mentoring teammates, adapting to evolving business needs, and delivering timely, professional responses to both internal and external requests.

Qualifications

• Ability to mentor or support mid-level teammates.
• Flexible to adapt your approach as business needs evolve.
• Working knowledge of Networking alongside transferable Empathy chops.
• The kind of curiosity that reads the docs before asking.
• Comfort with the hybrid cadence of a Hillsboro-based operation.
• Demonstrated knack for making the customer-centric feel manageable.

Responsibilities

• Prepare reports, summaries, and presentations for review by leadership
• Show up for the unglamorous general maintenance nobody volunteers for
• Read between the lines of what Hillsboro customers actually need
• Turn 3 of pattern recognition into faster general calls
• Respond to internal and external requests in a timely, professional manner

Skills

Mentor or support mid-level teammates

Adaptability

Networking knowledge

Curiosity/ Documentation

Hybrid work experience

Customer-centric mindset

Job description

DigitalWave, based in Hillsboro, OR, seeks a Front Desk Agent to own continuous learning and to contribute to the company’s strategic voice. The mid-level role rewards what you’ve built in Attention Management, with a salary range and a strong customer-focus at the core of daily tasks.

The position emphasizes mentoring teammates, adapting to evolving business needs, and delivering timely, professional responses to both internal and external requests.