Hybrid Foreclosure Litigation Team Lead

First Citizens Bank; Raleigh (NC); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

First Citizens Bank in Raleigh, NC, seeks a supervisor to lead a team resolving past due retail, mortgage, and small business loans within Credit Resolution. This hybrid role combines hands-on leadership with risk management to mitigate losses and improve processes.

You will coach staff, monitor performance, ensure FDCPA/RESPA/UDAAP compliance, and collaborate with internal units to minimize delinquency and losses. Strong attention to detail and decision-making are essential.

Qualifications

• Bachelor's Degree and 1 year of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation.
• Or High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation.
• Significant knowledge of foreclosure litigation processes.
• Familiarity with applicable regulations (FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines).

Responsibilities

• Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts.
• Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.
• Assesses work for accuracy, process improvements, and efficiencies; manages performance, attendance, and coaching.
• Reviews and prepares collections reports and shares data with management for ongoing oversight.

Skills

Foreclosure litigation knowledge

Regulatory knowledge (FDCPA/RESPA/UDAA

Team supervision

Education

Bachelor's degree or equivalent

High school diploma with 5 years experience

Job description

First Citizens Bank in Raleigh, NC, seeks a supervisor to lead a team resolving past due retail, mortgage, and small business loans within Credit Resolution. This hybrid role combines hands-on leadership with risk management to mitigate losses and improve processes.

You will coach staff, monitor performance, ensure FDCPA/RESPA/UDAAP compliance, and collaborate with internal units to minimize delinquency and losses. Strong attention to detail and decision-making are essential.