Hybrid Follow-Up Care Coordinator

Baptist Medical Center Jacksonville; Jacksonville (FL); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Baptist Health in Jacksonville is seeking a Follow Up Care Coordinator to join the BPE Physician Integration team. This full-time, hybrid role is located at Southbank and supports post-encounter follow-up care and scheduling in EPIC for 19 BPC clinics.

You will liaise with Baptist Health, Baptist Primary Care, CareSpot, and management to coordinate resources, educate stakeholders, and ensure exceptional patient service. The role emphasizes QA metrics and concierge support.

Qualifications

• 1-2 years Database Maintenance Experience required
• 1-2 years Customer Service Experience Required

Responsibilities

• Provide follow-up care coordination for patients after encounters at Baptist Health facilities.
• Coordinate scheduling and resource navigation within EPIC for multiple clinics.
• Liaise with Baptist Health, Baptist Primary Care, CareSpot and management to improve services and patient experience.

Skills

Customer service

Database maintenance

Education

High School Diploma

Bachelor of Arts/Science (BA/BS)

Job description

Baptist Health in Jacksonville is seeking a Follow Up Care Coordinator to join the BPE Physician Integration team. This full-time, hybrid role is located at Southbank and supports post-encounter follow-up care and scheduling in EPIC for 19 BPC clinics.

You will liaise with Baptist Health, Baptist Primary Care, CareSpot, and management to coordinate resources, educate stakeholders, and ensure exceptional patient service. The role emphasizes QA metrics and concierge support.