Hybrid FOH/BOH Closer — Guest Experience Lead

Culver's; Madison (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Culver's is seeking a front-line team member to provide personalized guest service and ensure guests leave happy. The role emphasizes hospitality, food safety, and a neat appearance while adhering to store policies.

Responsibilities include assisting guests with product knowledge, maintaining safety standards, completing the Quality Control checklist, answering calls, and supporting the team across primary and secondary duties.

Qualifications

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

Responsibilities

• Provide excellent guest service and hospitality.
• Maintain proper personal hygiene and food safety practices.
• Maintain a neat, well-groomed uniformed appearance.
• Adhere to attendance and store policies.
• Assist guests with product knowledge and promotions.
• Follow safety standards and assist teammates and guests.
• Complete Quality Control/Safe Food Checklist.
• Handle guest comments promptly and courteously.
• Perform primary and secondary duties timely.
• Back-up support as needed.
• Answer the telephone within three rings.
• Prepare quality products with proper portion control and presentation.
• Attend team meetings.

Skills

Flexible schedule

Reading and writing

Guest and team communication

Sense of urgency

Food safety knowledge

Job description

Culver's is seeking a front-line team member to provide personalized guest service and ensure guests leave happy. The role emphasizes hospitality, food safety, and a neat appearance while adhering to store policies.

Responsibilities include assisting guests with product knowledge, maintaining safety standards, completing the Quality Control checklist, answering calls, and supporting the team across primary and secondary duties.