Hybrid Fitness Class Ambassador | Plainfield, IN

Planet Fitness; Plainfield (IN); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

PTO for all employees

401K retirement plan

Health Insurance options

Life Insurance

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness Plainfield is seeking a Fitness Ambassador to create a welcoming, energetic atmosphere as the club's heartbeat. You’ll greet members, assist on the fitness floor, and promote programs while upholding the Judgement Free Zone ethos.

This entry-level role requires great energy and people skills; fitness background is not required, but a certification path is provided and encouraged within 90 days of hire.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Must be 18+ and able to work in a fast-paced gym environment.
• Certification not required but encouraged; must complete certification within 90 days of hire.

Responsibilities

• Greet members with energy and make everyone feel welcome.
• Act as a visible, approachable presence on the fitness floor.
• Assist with member check-ins, questions, and needs; promote programs and events.
• Maintain a clean, safe, and motivating club environment.
• Build relationships by knowing names, celebrating wins, and encouraging progress.

Skills

Customer service

Communication

Reliability

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: L176 Plainfield - Plainfield, IN 46168Starting at $12.50 per hour without certification or $13.00 per hour with certification. Plus, tenure increases once certification is obtained. -- Full-Time (Schedule A) -- Part-Time (Schedule B)

< Monday - 6AM to 1PM

< Tuesday - 11AM to 6:30PM

< Wednesday - 12PM to 8PM

< Thursday - 11:30AM to 7:30PM

< Friday - 6AM to 1PM

< Monday - 6AM to 1PM

< Tuesday - 11AM to 6:30PM

< Wednesday - 12PM to 8PM

Be the Energy. Be the Welcome. Be the Reason Members Love Coming In.

Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go?

We’re looking for a Fitness Ambassador — someone who’s more than just staff, but the heartbeat of the club. Think: the mayor of the gym. You’re the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back.

This is the perfect entry-level role to kick-start a career in fitness, leadership, or wellness — no experience required, just great energy and a people-first mindset

What You’ll Do

As a Fitness Ambassador, you’ll be everywhere that matters — connecting with members and keeping the club buzzing with positive energy.

• Greet members with enthusiasm and make everyone feel welcome
• Be a visible, approachable presence on the fitness floor
• Assist with check-ins, questions, and member needs
• Promote programs, events, and club offerings
• Help maintain a clean, safe, and motivating environment
• Build relationships — know names, celebrate wins, and encourage progress

Who You Are

• Outgoing, friendly, and naturally great with people
• Energized by helping others and being on the move
• Confident communicator with a positive attitude
• Reliable, punctual, and ready to take ownership
• Passionate about fitness, wellness, or personal growth
• 18+

No fitness background? No problem. We’ll train you — personality and effort matter most.

Why You’ll Love Working Here

• A high-energy, supportive team
• Real experience in the fitness and wellness industry
• The chance to make a daily impact on members’ lives
• Clear pathways into trainer, club management or leadership, or management roles
• A fun, fast-paced environment where your personality shines

Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Level 1 Fitness Ambassador: Uncertified, actively working towards Certification

Level 2 Certified Fitness Ambassador: Certified with NCSF or other Nationally Accredited Certification

JobSummary:

The Fitness Ambassador is an entry-level trainer who provides a dynamic and engaging presence within the club, responsible for creating a welcoming and inclusive environment for all members. This role blends customer service excellence with active fitness floor interaction to enhance the overall member experience. Demonstrates genuine enthusiasm for fitness and member well-being, proactively connects with individuals during their workouts, and fosters a supportive atmosphere through encouragement and guidance. Key responsibilities include greeting members with energy and professionalism, assisting with inquiries, promoting club programs, and maintaining a clean and safe workout space. This position is well-suited for individuals who thrive on building relationships, motivating others, and contributing to a positive club culture.

Essential JobFunctions:

Fitness Floor Engagement

• Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.

Member Experience & Customer Service

• Greet all members with enthusiasm, professionalism, and courtesy.
• Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.

Cleanliness & Safety

• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

QualificationsJob Requirements:

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs.