(Hybrid) Facilities Operations Systems Specialist - Administrative Support Services

West Virginia University; Morgantown (WV); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

37.5-hour work week

13 paid holidays

24 annual leave days per year

18 sick days per year

Health insurance benefits

401(a) retirement matching

Job summary

West Virginia University is seeking a Facilities Operations Systems Specialist to support FO systems, develop test plans, and coordinate reporting. The role focuses on daily support, testing, and the ongoing improvement of FO systems and related processes.

The position emphasizes collaboration with stakeholders, end-user training, and delivering robust data insights to optimize facilities operations across the university.

Qualifications

• Bachelor's degree or higher in a related field required.
• At least 1 year of experience supporting FO systems, testing, reporting.
• Experience with ERP configuration and administration.
• Experience with eProcurement and BI reporting preferred.
• Experience with Oracle Primavera Unifier preferred.

Responsibilities

• Assist FO systems administration, develop test plans, and document results.
• Coordinate testing with users and document results.
• Support FO systems projects and process improvements.
• Develop dashboards and reports across FO systems.

Skills

Communication skills

Technical document reading

Facilities management systems

Data reporting & dashboards

Team collaboration

Education

Bachelor's degree in related field

Tools

Oracle

SAP

eProcurement tools

BI Publisher Reports

Oracle Primavera Unifier

Job description

The department of Facilities Operations at West Virginia University is currently accepting applications for a Facilities Operations Systems Specialist.

About the Opportunity

The Facilities Operations Systems Specialist position reports to the Associate Director of Scheduling, Systems, and Warehousing Operations for Facilities Operations and assists the Facilities Operations Systems Specialist Senior with the administration for Facilities Operations (FO) systems. This includes daily support, executing test plans, identifying opportunities for improvement, and developing and coordinating reporting across all FO systems.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

Application Administration and Support

• Assists with the application administration for FO systems. This includes, but is not limited to, developing and performing test plans, coordinating testing with functional users, and documenting results.
• Work with other technical support groups, both internal and external, to provide solutions to the FO team and its customer's technology requests and needs.
• Assists in the implementation of FO systems projects.

Continuous Improvement

• Assists with identifying functionality issues, document potential solutions, and work with other technical support groups, both internal and external, to provide solutions to the FO teams and its customer's technology requests and needs.
• Under supervision, complete various process improvement projects utilizing system functionality. This may require recommending system enhancements to the team s and assist with developing tools to access intended results.
• Work to streamline FO business functions and guide all groups to implement and comply with best practices and workflows.

Training and End User Support

• Support, and cross-train areas of responsibility to other FO team members in like business practices and how they relate to the systems' purpose.
• Work to streamline FO business functions and help all groups adapt to best method workflows and practices. Strong customer service skills are necessary to work with end users having a wide range of system usage skill set. Incumbent will need to have strong knowledge of business practices within procurement, construction services, and facilities management practices in order to provide excellent customer support.

Reporting

• Assists with the mining and compiling data, report writing.
• Assists with dashboard development across all sections of FO systems.
• Ability to reason, demonstrate knowledge, and understanding of the information being provided. Understanding of the audience utilizing the data and the ability to provide outstanding support through the reporting information as appropriate to the level utilizing the data.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, business or related field required.
• A minimum of one (1) year of experience involving:
  • Demonstrated ability to research, develop and apply technical solutions to support organizational operations, training, reporting, and archival needs.
  • Specific experience with design, configuration of business processes, and administration of an ERP.
  • Experience in an eProcurement tool preferred.
  • Experience in BI Publisher Reports customization & development preferred.
  • Experience with ORACLE Primavera Unifier preferred.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Excellent communication skills, both written and verbal. Ability to interact with all levels of staff throughout various organizations. Ability to communicate and train complex, technical terms, and processes to cross functional groups.
• Ability to read and understand documents such as Technical Specifications, Solutions Approach, standards, specifications, reports, etc.
• Demonstrated experience and knowledge of facilities management systems, financial systems (i.e., Oracle, SAP, etc.), eprocurement tools, etc.
• Knowledge of techniques for retrieving, compiling, and integrating data from different database sources such as Oracle, SQL or Microsoft Access.
• Developing ability to develop technical documents, including procedures and reports that are professional in quality and appearance, as well as correct in content.
• Ability to manage and prioritize multiple work assignments and ensure timely and quality completion.
• Ability to perform tasks independently, to complete tasks by specific deadline dates, and problem solving associated with these tasks.
• Ability to reason logically, analyze, and solve complex issues or problems. Ability to reason logically as well as analyze the impact of available options towards resolution.
• Ability to design reports with analysis that allows for effective summarization of results.
• Demonstrated ability to work within a team environment.

Preferred Qualifications:

• Graduate degree

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.