EV Customer Experience Specialist — Hybrid (Remote 3 Days)

Percepta; Dearborn (MI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Holidays

Tuition Reimbursement

Employee Discount Program

Training and Development Programs (Per

Perci Perks

Job summary

Percepta is seeking an Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI. You will be the primary contact for sales and service inquiries, guiding customers from online interest through pre-buy and post-sale support, ensuring a smooth ownership experience.

This hybrid role offers $20.00 per hour, with benefits including health/dental/vision, 401(k) with company match, tuition reimbursement, and paid time off.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Experience in customer relations or call center is desirable.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer experiences via calls, email, and chat.
• Guide customers from online interest through pre-buy to post-sale support.
• Resolve issues using available resources and coordinate with dealerships.
• Maintain accurate case documentation and follow up on inquiries.

Skills

Customer service

Verbal communication

Written communication

Time management

MS Office

Typing 30 wpm

Education

High School Diploma

Associate or Bachelor’s degree

Tools

MS Office

Email

Chat tools

Texting

Job description

Percepta is seeking an Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI. You will be the primary contact for sales and service inquiries, guiding customers from online interest through pre-buy and post-sale support, ensuring a smooth ownership experience.

This hybrid role offers $20.00 per hour, with benefits including health/dental/vision, 401(k) with company match, tuition reimbursement, and paid time off.