Hybrid Digital Experience Consultant

EPC Eneric Petroleum Corp.; Phoenix (AZ); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Cambridge is seeking a Digital Experience Consultant to support financial professionals and clients by resolving system issues, guiding digital tool usage, and ensuring secure access to platforms. The role entails phone support, password resets, access management, and data entry to assist operations, with a focus on timely, clear solutions and user education.

The ideal candidate is service-oriented, communicates well, and can quickly learn multiple systems.

Qualifications

• Service-oriented professional who helps others solve problems and navigate technology.
• Strong communication skills with technical curiosity and quick learning ability.

Responsibilities

• Resolve system-related issues and guide users on digital tools.
• Provide direct support via phone and service channels, including password resets and access management.
• Analyze concerns to identify root causes and deliver timely resolutions.
• Deliver real-time training on systems, procedures, and best practices.
• Escalate potential compliance concerns and collaborate to improve service efficiency.

Job description

Cambridge is seeking a Digital Experience Consultant to support financial professionals and clients by resolving system issues, guiding digital tool usage, and ensuring secure access to platforms. The role entails phone support, password resets, access management, and data entry to assist operations, with a focus on timely, clear solutions and user education.

The ideal candidate is service-oriented, communicates well, and can quickly learn multiple systems.