Hybrid Data Center Solutions Engineer

Arista Networks; Cary (NC); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Arista Networks, located in Cary, NC, is seeking a full-time Technical Solutions Engineer to join their innovative team. The role involves troubleshooting, complex problem-solving, and direct customer interaction to ensure satisfaction.

The ideal candidate will have a strong background in networking protocols and exceptional analytical skills. This position requires collaboration with technical teams and a commitment to fostering an inclusive work environment.

Arista offers a hybrid work model requiring office presence 1-2 days a week.

Qualifications

• Minimum of 2-5 years hands-on experience in network protocols and technologies.
• Experience troubleshooting hardware and software applications.
• Strong analytical skills with the ability to triage.

Responsibilities

• Respond to customer inquiries via telephone or email.
• Resolve customer concerns during installation and operation.
• Document customer communication and recurring technical issues.

Skills

Troubleshooting complex systems

Excellent communication skills

Customer support experience

Networking protocols knowledge

Experience with IXIA, tcpdump, Wireshark

Education

MS in a technical field (CS/EE/ITP preferred)

Tools

Linux

Job description

Arista Networks, located in Cary, NC, is seeking a full-time Technical Solutions Engineer to join their innovative team. The role involves troubleshooting, complex problem-solving, and direct customer interaction to ensure satisfaction.

The ideal candidate will have a strong background in networking protocols and exceptional analytical skills. This position requires collaboration with technical teams and a commitment to fostering an inclusive work environment.

Arista offers a hybrid work model requiring office presence 1-2 days a week.