Hybrid Data & App Support Analyst I

Oregon Primary Care Association; Portland (OR); Hybride; USD 54 000 - 67 000; Plein temps

Avantages offerts par ce poste

Dog-friendly office

Hybrid work schedule

Résumé du poste

Oregon Primary Care Association (OPCA) seeks a Data and Application Support Analyst 1 to support data collection, analysis, and reporting across health centers and partners. You will be the primary point of application support for OPCA data platforms, with a strong focus on user assistance and data quality.

The role is part of OPCA’s Data Team, combining data analysis with end-user support, training, and issue resolution for a broad user base.

Qualifications

• Bachelor's degree or 3–5 years' experience or equivalent education.
• Fluency in written and spoken English required.

Responsabilités

• Configure and run reports across patient-, practice-, and health system-wide data from OPCA systems.
• Analyze and distribute actionable data to support clinical quality, patient outcomes, and financial reporting.
• Develop expert knowledge of Arcadia/VisualizOR and ​answer member questions, diagnose issues, and explain platform behavior to non-technical users.
• Collaborate with Data Manager to maintain data collection and analysis tools for OPCA projects.
• Manage the process of collecting and analyzing UDS information for OPCA priorities.
• Maintain knowledge of PHI compliance and data handling protocols.
• Monitor, triage, document, prioritize, and resolve support requests across intake channels.
• Attend and help facilitate recurring member-facing support sessions, including live demonstrations.
• Provide direct customer support and troubleshooting for OPCA reporting tools.
• Build and maintain dashboards and visualizations across BI tools and data environments.

Connaissances

Curiosity

Numerical analysis

Learning new tools

Customer service mindset

Ticketing systems

Meeting facilitation

Data governance

Microsoft Office

BI visualization

Scripting basics

Formation

Bachelor's degree or 3–5 years experience

Outils

Arcadia/VisualizOR

Tableau

Excel

Word

PowerPoint

Description du poste

Oregon Primary Care Association (OPCA) seeks a Data and Application Support Analyst 1 to support data collection, analysis, and reporting across health centers and partners. You will be the primary point of application support for OPCA data platforms, with a strong focus on user assistance and data quality.

The role is part of OPCA’s Data Team, combining data analysis with end-user support, training, and issue resolution for a broad user base.