Hybrid CX Program Lead: Campaigns & Delivery

TEKsystems; St. Louis (MO); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

Health Savings Account

Transportation benefits

PTO/Leave

Job summary

TEKsystems in Saint Louis, MO seeks a Specialist in CX Project/Program Management to lead cross-functional teams and external agency partners, delivering marketing campaigns for North American pet brands. The role combines project planning, execution, and Change Management to meet business goals.

The position is onsite Monday–Thursday with a Friday work-from-home option, starting between 8–9 am. A Bachelor’s degree and 3+ years in PM/agency roles are required, with media/digital marketing

Qualifications

• Bachelor's degree from an accredited institution required; Business, Marketing, Communications, Public Relations or similar degree program preferred
• 3+ years' experience in project/program management, agency experience, cross-functional leadership roles or business leadership roles required
• Knowledge in Media and Digital Marketing (for example - TV, Social, Audio such as Spotify, PR, Retail Media, Websites, Search) required
• Content and/or Agile project management experience a plus
• Project Management and Content workflow tools (exp., Adobe Workfront, Smartsheet, Microsoft Project, Trello) preferred

Responsibilities

• Lead internal teams and external agency partners through integrated planning processes and paid media tactical execution
• Develop end to end project plans and associated tools to ensure on time, in scope delivery of brand campaigns and tactics
• Manage and lead the team through uncertainty, ambiguity and drive Change Management
• Drive the engagement and accountability of key stakeholders through communicating and influencing, with a focus on leading the group through to execution of deliverables
• Prepare and present objective project communications and escalations to key stakeholders
• Partner to implement changes to aligned process updates to their brands
• Promotes and advocates for the implementation of the Marketing Ops framework(s) and ensures that programs and roles/responsibilities are consistently executed according to the specified requirements

Skills

Program management

Project management

Agency experience

Leadership

Media

Digital marketing

Agile

Content workflow

Adobe Workfront

Smartsheet

Microsoft Project

Trello

Education

Bachelor's degree

Tools

Adobe Workfront

Smartsheet

Microsoft Project

Trello

Job description

TEKsystems in Saint Louis, MO seeks a Specialist in CX Project/Program Management to lead cross-functional teams and external agency partners, delivering marketing campaigns for North American pet brands. The role combines project planning, execution, and Change Management to meet business goals.

The position is onsite Monday–Thursday with a Friday work-from-home option, starting between 8–9 am. A Bachelor’s degree and 3+ years in PM/agency roles are required, with media/digital marketing