Hybrid Customer Success Intern - Learn & Impact

Hewlett Packard Enterprise Company; Alpharetta (GA); Hybrid; USD 48,000 - 56,000; Full time

Job summary

Hewlett Packard Enterprise Company in Georgia is offering a Customer Success Manager Intern program with a hybrid work model requiring about 2 days per week in an HPE office. The internship develops skills in post-sales coordination, stakeholder collaboration, and customer relationship management as you support quarterly reviews and issue resolution.

You will learn to align customer objectives with HPE solutions, track action items, and analyze data to identify service improvements while gaining

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Operations Management, Engineering or a related field.
• Strong analytical, communication, and problem-solving skills.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Basic understanding of Customer Success principles and customer relationship management.
• Interest in networking technologies, including routing, switching, and wireless concepts.
• Passion for delivering exceptional customer experience and driving customer success.
• Self-motivated, organized, and eager to learn in a fast-paced environment.

Responsibilities

• Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
• Develop an understanding of the customer's business objectives and how HPE products and solutions are deployed within their environment.
• Support customer relationship management activities by tracking action items, following up on requests, and ensuring timely communication.
• Collaborate with internal teams to help drive issue resolution and facilitate coordination between customers and HPE support organizations.
• Analyze customer case trends and operational data to help identify recurring issues, risks, and opportunities for improvement.
• Gain exposure to customer success best practices, technical support processes, and strategic account management activities.

Skills

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Customer Success basics

Networking concepts

Education

Business/Operations/Engineering degree

Job description

Hewlett Packard Enterprise Company in Georgia is offering a Customer Success Manager Intern program with a hybrid work model requiring about 2 days per week in an HPE office. The internship develops skills in post-sales coordination, stakeholder collaboration, and customer relationship management as you support quarterly reviews and issue resolution.

You will learn to align customer objectives with HPE solutions, track action items, and analyze data to identify service improvements while gaining