Hybrid Customer Service Representative

Regional Finance; Plano (TX); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Regional Finance in Plano, TX is seeking a Customer Service Representative to assist external customers and colleagues, resolve inquiries, and guide customers through resolution using multiple servicing applications. The role requires strong communication, bilingual Spanish and English, organization, and the ability to manage deadlines in a fast-paced environment.

Hybrid schedule 3 days in-office, 2 remote.

Qualifications

• High School Diploma or equivalent.
• Pass drug, criminal and credit background checks.
• Proficient in Microsoft Office and data entry.
• Bilingual in Spanish and English.
• Experience in customer service preferred.

Responsibilities

• Provide exceptional support for external customers and Regional employees.
• Build and establish a positive, trusting relationship with clients to ensure continued patronage.
• Maintain up-to-date knowledge of company products and services to respond to inquiries.
• Serve as a point of contact for customer inquiries and complaints.
• Explain additional services and products to customers as needed.
• Resolve disputes and/or complaints and escalate when necessary.

Skills

Bi-lingual in Spanish and English

Excellent communication

Organized / detail-oriented

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

Servicing applications

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.Job PurposeThe Customer Service Representative works with external customers and Regional employees to ensure prompt resolution in respect to customer inquiries. This role will interact daily with our external customers and branch personnel, responding to their questions, resolving basic technical inquires, fielding complaints, and guiding customers through resolution. The role will utilize multiple servicing applications when assisting branches and customers. These duties also require the ability to be accurate, perform repetitious work, work quickly, and meet important deadlines.The candidate should work effectively in cross-functional teams.Duties and ResponsibilitiesProvide exceptional support for external customers and Regional employees – with a primary focus on external customersBuild and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfactionMaintain an up-to-date knowledge of company products and services to effectively respond to client inquiriesServe as a point of contact for customer facing inquires and complaints by working with various Subject Matter ExpertsHandle inbound interactions from both existing customers and prospective clients via phone calls, emails, and other forms of digital communicationExplain additional services and products to customers as neededDemonstrate a thorough understanding of basic system functionalitiesAssist customers by resolving disputes and/or complaintsForward customer questions or concerns to the appropriate Regional department or branch when necessaryComplete timely follow-ups with customers and/or Regional employees as neededAddress customer escalations and complaints by engaging the appropriate subject matter experts for quick resolutionEngage executive leadership when necessaryMaintain records of customer interactions and transactions, recording details of inquiries and complaintsExecute projects as directed by managementPerform additional duties as assigned, not limited to those outlined hereinMinimum QualificationsHigh School Diploma or equivalentMust pass drug screening, criminal and credit background checksProficient in Microsoft OfficePrior customer service experienceOutgoing, enthusiastic with excellent communication skills (oral and written)Enjoys working in a fast paced and changing environmentHighly organizedHas the ability to multi-taskHas the ability to manage to deadlinesData entry proficiencyBi-lingual in Spanish and EnglishPreferred QualificationsExperience in an inbound contact center environmentConsumer Finance or Banking experienceWorking ConditionsPosition works a hybrid schedule, Monday- Friday, in-office 3 days a week and remotely 2 days a week.If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance#GRWINDIf you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional FinanceRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.