Hybrid Customer Experience Analytics Analyst

Carbon Data Solutions; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Carbon Data Solutions is seeking a Data Analyst to transform data into strategic decisions for Customer Experience and Payment Operations. You will build foundational analytics, support senior leaders, and influence budgeting and resourcing across two departments, with a focus on reporting, forecasting, and performance analysis.

You’ll work with a Workforce Analyst in a hybrid pattern, collaborating across New Zealand, the US and the UK to unify data-driven decisions and drive business outcomes.

Qualifications

• Experience turning data into actionable insights for senior stakeholders.
• Ability to build and maintain reporting dashboards across multiple departments.
• Proficiency with Tableau and Zendesk Explore for forecasting and performance analysis.

Responsibilities

• Create monthly reviews and quarterly proficiency analyses.
• Develop dedicated analytics for Payment Operations and Customer Experience.
• Support headcount planning and workforce forecasting across teams.

Skills

Tableau

Zendesk Explore

Forecasting

Reporting

Executive communication

Collaborative teamwork

Tools

Tableau

Zendesk Explore

Job description

Carbon Data Solutions is seeking a Data Analyst to transform data into strategic decisions for Customer Experience and Payment Operations. You will build foundational analytics, support senior leaders, and influence budgeting and resourcing across two departments, with a focus on reporting, forecasting, and performance analysis.

You’ll work with a Workforce Analyst in a hybrid pattern, collaborating across New Zealand, the US and the UK to unify data-driven decisions and drive business outcomes.