Hybrid Customer Care & Key Accounts Manager

Socket.dev; St. Louis (MO); On-site; USD 42,000 - 70,000; Full time

Job summary

Brook & Whittle Ltd. is seeking an experienced Customer Accounts Manager to oversee a portfolio of key client relationships in the packaging print industry.

You will liaise with Sales, Graphics, Manufacturing and Vendors, manage orders, timelines and deliverables, and communicate proactively to exceed customer expectations. A associate degree is preferred; candidates should have 2 years of printing or related experience, strong MS Office skills, excellent English communication, and a

Qualifications

• Associate degree strongly preferred.
• 2 years of experience in printing or a relatable business environment preferred.
• 2 years of experience managing client accounts and personal relationships preferred.
• Reading, writing, speaking, and understanding English is required.
• Competency in Microsoft Office Suite
• Customer focused.
• Strong written and verbal communication skills
• Detail oriented. Excellent planning and organizational skills
• Critical thinking and problem-solving aptitude
• Ability to comprehend and explain technical product / service information.

Responsibilities

• Act as liaison between departments to ensure customer expectations are clear.
• Primary contact assisting customers by phone, e-mail, webinar and occasional site visits.
• Communicate daily with customers about projects, open orders, timelines and deliverables.
• Process orders and send acknowledgments confirming job details, pricing and shipping dates.
• Facilitate cross-functional project meetings to ensure a quality product meeting expectations.
• Coordinate with Art Department for customer artwork preparation.
• Arrange color samples and job documents to support manufacturing workflow.
• Monitor open orders and proactively communicate delays and needed information.
• Track shipping orders and send BOL, packing slip and COA docs to the customer after shipment.
• Consult production, shipping and warehouse to expedite or trace delays.
• Maintain customer profiles, item specs and account program documents.
• Receive complaints and coordinate returns/resolutions with Quality.
• Participate in training and meetings to improve daily service and customer satisfaction.
• Prepare and maintain various reports.

Skills

Customer-focused

Microsoft Office Proficient

Communication skills

Detail oriented

Problem-solving

English proficiency

Client account management

Education

Associate degree strongly preferred

Job description

Brook & Whittle Ltd. is seeking an experienced Customer Accounts Manager to oversee a portfolio of key client relationships in the packaging print industry.

You will liaise with Sales, Graphics, Manufacturing and Vendors, manage orders, timelines and deliverables, and communicate proactively to exceed customer expectations. A associate degree is preferred; candidates should have 2 years of printing or related experience, strong MS Office skills, excellent English communication, and a