Hybrid Contract Helpdesk Representative I

QPS Employment Group; Cranberry Township (Butler County); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Hybrid Contract Help Desk Representative to provide exceptional technical support. In this role, you will engage with users, resolve technical issues, and ensure optimal performance of computer systems. You will work in a dynamic environment, balancing office presence and remote work, allowing you to thrive while supporting a diverse range of IT needs. This position offers an exciting opportunity to enhance your skills in troubleshooting and problem-solving while contributing to a collaborative team atmosphere. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• 1+ years of technical support experience in an IT environment.
• Strong understanding of infrastructure, desktop, and utility support.

Responsibilities

• Provide end-user support and monitor computer systems.
• Resolve, document, track, and manage technical problems promptly.
• Set and monitor performance goals and respond to user requests.

Skills

Technical Support

Problem-Solving

Advanced Troubleshooting

Infrastructure Support

Desktop Support

Utility Support

Education

Bachelor's Degree in Information Technology

Tools

Server Operating Systems

Management Tools

IT Networks

Voice Services

Job description

Position Title:

Hybrid Contract Helpdesk Representative

Wage:

Based on Experience

A Hybrid Contract Help Desk Representative I job in Cranberry Township, PA is available through Accelerate Professional Talent Solutions. This role requires candidates to have 1+ years of technical support experience within an IT field and a strong understanding of infrastructure, desktop, and utility support. In this position, candidates will provide end-user support and monitor computer systems, resolve, document, track, and manage technical problems in a timely manner. This position will also set and monitor performance goals, respond to user requests via phone, email, or other channels, and provide advanced problem solving directly to customers. It is a hybrid role with 3 days in the office and 2 days' work from home.

h3>Job Responsibilities:

1. Provide end-user support
2. Monitor computer systems
3. Resolve, document, track, and manage all technical problems promptly
4. Set and monitor performance goals
5. Respond to user requests via phone, email, or other channels
6. Provide advanced problem solving directly to customers

Qualifications:

• Bachelor's degree in Information Technology or a related field
• 1+ years of technical support experience in an IT environment
• Proficient with infrastructure, desktop, and utility support
• Experience with IT networks and voice services
• Understanding of server operating systems and management tools
• Advanced troubleshooting skills
• Strong problem-solving skills

If you are interested in this Hybrid Contract Help Desk Representative I position in Cranberry Township, PA, please click APPLY NOW. For other opportunities available at Accelerate Professional Talent Solutions, visit www.acceleratepros.com. If you have questions about the job, please contact Katherine Lynch at [e-mail].