Hybrid Client Support Lead - Service Excellence

First Citizens Bank; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

First Citizens Bank in Atlanta is seeking a Senior Client Support Associate within Shared Services. The hybrid role requires three days in office and two days remote, supporting consumer and business clients with end-to-end service.

You will manage portfolios, deliver Made My Day experiences, and collaborate with bankers to maintain strong client relationships while ensuring regulatory and policy adherence.

Qualifications

• Bachelor's Degree or GED/Equivalent and 2 years' experience in financial services and customer service.
• Strong communication and customer service mindset are preferred.

Responsibilities

• Service Excellence Delivery - Deliver timely, responsive service to meet SLAs with accuracy and ownership.
• Client Relationship Servicing - Act as primary service contact for assigned client portfolios with high-quality interactions.
• Risk & Compliance - Execute transactions in compliance with regulatory requirements and internal policies.
• Continuous Improvement - Seek coaching, participate in quality reviews, and elevate service standards.

Skills

Communication

Customer service

Education

Bachelor's Degree or GED + 2 years experience in financial services and customer service

Job description

First Citizens Bank in Atlanta is seeking a Senior Client Support Associate within Shared Services. The hybrid role requires three days in office and two days remote, supporting consumer and business clients with end-to-end service.

You will manage portfolios, deliver Made My Day experiences, and collaborate with bankers to maintain strong client relationships while ensuring regulatory and policy adherence.