Senior Client Support & Relationship Specialist (Hybrid)

First Citizens; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

First Citizens Bank in Atlanta, GA is seeking a Senior Client Support Associate to join our Shared Services team in a hybrid role.

You will deliver relationship-based support to consumer and business clients, manage portfolios, and take end-to-end ownership to resolve requests with urgency, accuracy, and clear communication. This role emphasizes service excellence and collaboration with bankers to ensure Made My Day experiences while adhering to regulatory requirements.

Qualifications

• Bachelor's Degree or GED with 2 years' experience in financial services and customer service.
• Strong written and oral communication skills.
• Service-excellence mindset with experience in client servicing.

Responsibilities

• Service Excellence Delivery - Deliver timely, responsive service with a strong sense of urgency, ensuring all requests meet SLAs.
• Client Relationship Servicing - Act as the primary service contact for assigned client portfolios and maintain trusted relationships.
• Risk & Compliance - Execute transactions in compliance with regulatory requirements and internal policies.
• Continuous Improvement - Seek coaching and participate in quality reviews to elevate service standards.

Skills

Communication skills

Customer service experience

Education

Bachelor's degree or GED/Equivalent

Job description

First Citizens Bank in Atlanta, GA is seeking a Senior Client Support Associate to join our Shared Services team in a hybrid role.

You will deliver relationship-based support to consumer and business clients, manage portfolios, and take end-to-end ownership to resolve requests with urgency, accuracy, and clear communication. This role emphasizes service excellence and collaboration with bankers to ensure Made My Day experiences while adhering to regulatory requirements.