Hybrid Client Success Analyst — Fintech (Pittsburgh)

triple; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary + great benefits

Opportunity to own equity

Job summary

A fintech company based in Pittsburgh is seeking a skilled Client Success Analyst. This hybrid position requires in-office presence three days a week and focuses on resolving consumer and client inquiries related to Card-Linked Offers. The ideal candidate will have strong communication skills and the ability to manage multiple tasks in a fast-paced environment. This role offers competitive salary and benefits, plus the opportunity to work with a passionate team dedicated to innovative solutions.

Qualifications

• 1-2 years' experience handling consumer-facing inquiries.
• Ability to research and analyze basic transaction data.
• Ability to remain calm and solutions-oriented under pressure.

Responsibilities

• Review, investigate, and resolve consumer and client inquiries related to Card-Linked Offers.
• Manage and respond to support tickets submitted by clients and internal teams.
• Research transaction-level data to identify root causes of consumer issues.

Skills

Strong written and verbal communication skills

High attention to detail

Ability to manage multiple tickets simultaneously

Strong sense of urgency

Comfort working with ticketing tools (Zendesk, Jira)

Basic proficiency in Excel or Google Sheets

Tools

Zendesk

Jira

Job description

A fintech company based in Pittsburgh is seeking a skilled Client Success Analyst. This hybrid position requires in-office presence three days a week and focuses on resolving consumer and client inquiries related to Card-Linked Offers. The ideal candidate will have strong communication skills and the ability to manage multiple tasks in a fast-paced environment. This role offers competitive salary and benefits, plus the opportunity to work with a passionate team dedicated to innovative solutions.