Hybrid Client Services & Benefits Specialist

SolomonEdwards; Philadelphia (Philadelphia County); Hybrid; Full time

Benefits offered by this job

Health insurance

Sick leave

401(k)

Job summary

SolomonEdwards is seeking an experienced Client Services/Customer Services Representative for a contract-to-hire position in Philadelphia. This hybrid role requires at least 2 years of call center or customer service experience, preferably in the Financial Services industry. Responsibilities include responding to inquiries, processing transactions, and providing technical support for benefits portals. The ideal candidate should possess strong customer service, communication, and problem-solving skills, and a high school diploma is mandatory, while a degree is preferred.

Qualifications

• Minimum of 2 years of recent call center or customer service experience required.
• Experience in financial services, benefits, pensions, retirement, or insurance industries preferred.
• Ability to interpret and explain complex benefits information clearly.

Responsibilities

• Respond to member and employer inquiries via phone, email, and secure benefits portal.
• Research and communicate benefits plan information accurately.
• Assist with employer agreements and ensure compliance.

Skills

Customer service skills

Communication abilities

Problem-solving capabilities

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Customer service technologies

Data entry systems

Job description

SolomonEdwards is seeking an experienced Client Services/Customer Services Representative for a contract-to-hire position in Philadelphia. This hybrid role requires at least 2 years of call center or customer service experience, preferably in the Financial Services industry. Responsibilities include responding to inquiries, processing transactions, and providing technical support for benefits portals. The ideal candidate should possess strong customer service, communication, and problem-solving skills, and a high school diploma is mandatory, while a degree is preferred.