Hybrid Cash Management Client Advisor

SMBC; New York (NY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary incentive award

Comprehensive benefits package

Job summary

A leading global financial institution is seeking a Client Support Associate in New York, NY. This role involves addressing client inquiries, resolving service issues, and enhancing client relationships. Ideal candidates will have 2–3 years of experience in client service or banking operations, strong problem-solving skills, and a foundational understanding of cash management products. The position offers a hybrid work model and competitive benefits, with a salary range between $80,000 and $105,000 depending on qualifications.

Qualifications

• 2–3 years of experience in client service or banking operations.
• Foundational understanding of cash management products.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Resolve client service issues effectively.
• Build strong relationships with clients and internal teams.
• Contribute to service improvement initiatives.

Skills

Client service experience

Cash management knowledge

Problem-solving skills

Verbal communication

Written communication

Multitasking

Experience with corporate clients

Japanese language proficiency

Job description

A leading global financial institution is seeking a Client Support Associate in New York, NY. This role involves addressing client inquiries, resolving service issues, and enhancing client relationships. Ideal candidates will have 2–3 years of experience in client service or banking operations, strong problem-solving skills, and a foundational understanding of cash management products. The position offers a hybrid work model and competitive benefits, with a salary range between $80,000 and $105,000 depending on qualifications.