Hybrid Care Charging Caseworker – Financial Assessment

Calderdale Council; Virginia; Ibrido; USD 39.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Disability Confident employer

Descrizione del lavoro

Calderdale Council is seeking a Care Charging Caseworker to join the Financial Assessment and Charging Team within Integrated Commissioning and Partnerships in Halifax. You will assess financial means, identify welfare benefits, and provide information on how to claim them, delivering a high-quality, customer-focused service.

You will work with customers or representatives to obtain financial information, input data into council systems, and resolve charge queries, including complex cases,

Competenze

• Knowledge of Care and Support Regulations and deferred payment rules.
• Excellent communication skills and customer-focused.
• Able to use telephone, arrange meetings, and communicate by email.
• Experience using computerised systems to enter financial data.
• Ability to interpret rules and carry out financial assessments.

Mansioni

• Obtain and analyse financial information to calculate charges for care and support.
• Input financial data into council computerised systems.
• Identify welfare benefits eligible for claim and follow up actions.
• Support customers, representatives and practitioners to resolve care charge queries.
• Handle complex cases such as backdated charges and deferred payments; report safeguarding concerns if needed.

Conoscenze

Excellent communication

Computerised systems

Financial assessment

Organising workload

Work with minimal supervision

Descrizione del lavoro

Calderdale Council is seeking a Care Charging Caseworker to join the Financial Assessment and Charging Team within Integrated Commissioning and Partnerships in Halifax. You will assess financial means, identify welfare benefits, and provide information on how to claim them, delivering a high-quality, customer-focused service.

You will work with customers or representatives to obtain financial information, input data into council systems, and resolve charge queries, including complex cases,